Refund & Cancellation Policy

This Refund & Cancellation Policy applies to subscriptions and rentals bought on Kahani Play, operated by G & J Media Entertainment LLP. Please read it before you buy.

1. The short version

2. Where you bought matters

If you are not sure which applies, check the receipt you received after paying, or write to us and we will tell you.

3. When we will refund you

We will refund a payment made directly to us where:

• You were charged more than once for the same plan or rental. We refund the duplicate charges.
• Money left your account but the subscription was not activated within 24 hours, and we cannot activate it for you.
• A technical fault on our side prevented you from using the Service for a substantial part of your subscription period, and we were unable to fix it after you reported it.
• You were charged after cancelling, where the cancellation was completed before the renewal date.
• The payment was unauthorised and you report it to us promptly, subject to our verification.

4. When we will not refund you

• You changed your mind, or subscribed by mistake, after the subscription was activated.
• You did not use the Service, or used it less than you expected, during the paid period.
• A title you wanted was removed, or is not available in your region. Catalogues change and availability is not guaranteed.
• Playback problems caused by your internet connection, device, storage or operating system.
• Your account was suspended or terminated for breaching our Terms & Conditions, including piracy or account sharing.
• A rental you have already started watching.
• Partial periods of a subscription you cancel mid-term. Your access continues to the end of the period you paid for.

5. How to request a refund

1. Email kahaniplayott@gmail.com from the email address or mobile number registered to your account.
2. Use the subject line "Refund Request".
3. Include your registered mobile number or email, the date and amount of the payment, the transaction or order ID from your receipt, the payment method used, and a short description of the problem. A screenshot of the payment helps.

Please raise the request within 7 days of the charge. We may ask for more information to verify the transaction.

6. How long it takes

Refunds are returned to the original payment method. We cannot refund to a different card, account or UPI ID.

7. Cancelling your subscription

• Bought on Google Play: cancel from Google Play → Subscriptions. Cancelling stops future renewals.
• Bought directly from us: cancel in the App under your account settings, or email us.
• Cancelling stops the next renewal. It does not refund the period you have already paid for, and you keep access until that period ends.
• Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

8. Chargebacks

If you have a problem with a payment, please contact us first. Raising a chargeback with your bank before contacting us may result in your account being suspended while the dispute is investigated.

9. Changes to this policy

We may update this policy. The version in force is the one published on this page on the date of your purchase.

10. Contact